Privacy Policy

Privacy and Cookies Policies

We at zenda (hereinafter referred to as the “Company”),are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. “Institution” means the educational institutions, schools, colleges, universities, coaching classes, nurseries/kindergarten institutions or any other educational institutions where the student/ ward is admitted and shall mean and include the Institution, its staff, employees, teachers and other individuals who are authorised to act on behalf of the Institution. “Personal Information" means any information that may be used to identify an individual, including, but not limited to, a first and last name, phone number and an email address or other contact information. In general, you can visit the Company's Web pages without telling us who you are or revealing any Personal Information about yourself. The Company continues to strive to provide the safest possible environment for you to use our services.  

We have created this Privacy Policy to demonstrate our commitment to protecting information you share with us. This Privacy Policy only applies to data gathered on the Company website (the "Site"), and does not apply to any other information or web site. Please review this Privacy Policy periodically as we may update it from time to time.
This Privacy Policy is effective as of 1stMarch 2021. Each time you visit the Site or provide us with information, you are, by doing so, accepting the practices described in this Privacy Policy at that time. You (the User) agree that by using the Site you are expressly and affirmatively consenting to our use and disclosure of the information that you provide, and consenting to receive emails, as described below in this

Privacy Policy. About Cookies and Other Tracking Technologies
At the Company, we use cookies only for the protection and convenience of our users. Cookies enable us to serve secure pages to our users without asking them to sign in repeatedly. If a user's system is idle for more than an hour, however, the cookie will expire, forcing the user to sign in again to continue their session.
This prevents unauthorized access to the user's information while they are away from their computer. You may have the ability to reset your browser to refuse all cookies or to indicate when a cookie is being sent; however, some the Company features or services may not function properly without cookies. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed.
Our use of cookies and other tracking technologies allows us to improve our Site and your web experience. We may also analyze information that does not contain Personal Information for trends and statistics.

Refund and cancellation policy
Subject to the zenda EULA and read with these specific terms for refund and cancellation, zenda shall facilitate the payment for and collection of fee and other payments between You and the school.You the End User agree that Your use of the zenda Platform shall be construed as a consent to this Policy. You understand and agree that zenda is neither a banking nor financial service provider but a facilitator providing a software technology platform that works with third-party authorized banking infrastructure, payment gateway networks, PSP’s 
2) Disputed Transactions:
You agree that any disputes, chargeback requests or refund requests vis-a-vis any disputed transaction(s) raised by You via the zenda Platform shall be forwarded/communicated to the Institution, without any liability to zenda. You understand and acknowledge that all commercial transactions that You shall conduct through the zenda Platform with the Institution shall be based on the commercial understanding that You have with the Institution. You further understand that all commercial and contractual terms for any payment transactions undertaken by You through the zenda Platform shall be governed by the terms of the PSP’s/ payment gateways internal approvals, terms and conditions and policies. zenda is not a party to any of these transactions nor does it have any responsibility to you under the said arrangement.
3) Chargebacks & Refunds:
Payments made via the zenda Platform are generally non-refundable exempting the chargebacks and refund requests directly made to school. Nevertheless, pursuant to clause (1) and subject to the instructions and decisions of the Institution, zenda shall direct all chargeback/reversal requests or refunds requests to the PSP’s, as the case may be, and such systems of PSP shall process the chargeback requests or refunds requests accordingly. The PSP shall forthwith deduct any related fees, fines or processing charges for processing the claim/request from the Transaction Amounts which may be used and also seek documents and information pertaining to the Payment Transaction associated with the chargeback or refund request. Alternatively, the PSP may also opt to adjust the related fines/levies for processing refunds/chargebacks against future settlements by the PSP and /or zenda.
In case excessive disputes, chargebacks or refund requests are observed, the PSP and/or zenda reserve the right to review the underlying causes and pause or suspend Your access to the zenda Services.

Third Party Services 
Third parties provide certain services available on the Site such as payment gateway services on the Company’s behalf. The Company may provide information, including Personal Information, that 'the Company' collects on the Web to third-party service providers to help us deliver programs, products, information, and services. Service providers are also an important means by which 'the Company' maintains its Web site and mailing lists.
The Company will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on the Company’s behalf. The Company does not intend to transfer Personal Information without your consent to third parties who are not bound to act on the Company’s behalf unless such transfer is legally required. Similarly, it is against the Company’s policy to sell Personal Information collected online without consent. If your Data/Personal Information is shared with the Company by some third party agencies, in that case the Company shall have the right to keep such Data/Personal Information in its record.
However, the Company will not have any obligation to verify the authority/authenticity of such third party agencies in this regard. If you have any objection in sharing of your Data/Personal Information with the Company, you can exercise your right to opt-out from the Company services.

Your Consent

By using this Web site, you consent to the terms of our Online Privacy Policy and to the Company’s processing of Personal Information for the purposes given above as well as those explained where 'the Company' collects Personal Information on the Web for provision of its services. Information security. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data on a best effort basis. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services. 

Updating your information

We provide mechanisms for updating and correcting your personally identifying information for many of our services. For more information, please see the help pages for each service. 

Information Sharing and Disclosure

The Company does not inherently rent, sell, or share personal information about you with other people on a stand-alone basis and the sharing(if any) is with relation to the general business practices of the Company which is under your consent. 

Confidentiality and Security

We limit access to personal information about you to partners and employers who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you. We seek to ensure compliance with the requirements of laws and rules made to ensure the protection and preservation of your privacy.
Notwithstanding the same, you/User is solely responsible for (a)maintaining the confidentiality and security of your access number(s),password(s), security question(s) and answer(s), account number(s), login information, and any other security or access information, used by you to access the Site/related services/products and (b) preventing unauthorized access or use of the information, files or data that you as user store or use on/through the Site.

Changes to this Privacy Policy

The Company reserves the right to update, change or modify this policy at any time. The policy shall come to effect from the date of such update, change or modification. 

Contact Information

The Company welcomes your views/comments regarding this Privacy Policy at the contact address given at the Site. It is however clarified that the Company is not obligated to comply with any requests or changes suggested by the User and the Company shall have the exclusive decision making right in this regard. Should there be any concerns about infringement of this Privacy Policy, the Company will employ all commercially reasonable efforts to address the same. 


The terms in this Privacy Policy are to be read along with the ‘Terms of Service’ and such other terms & conditions as may be specified by the Company, from time to time for the Site. The Terms of this Privacy Policy may be changed by the Company at any time at its sole discretion and without any obligation to inform the Users of the said changes. The Company is free to offer its services to any client/prospective client without restriction The Governing Law, Jurisdiction and related matters with regards this Privacy Policy shall be in accordance with the ‘Terms of Service of the Site.